{"story":{"id":1680258,"title":"Beyond the tick-box: How AI is revolutionising quality assurance in contact centres - Daily Maverick","permalink":"https://checknews.org/historia.php?id=1680258","status":"quiet","category":"technology","country":"ZA","country_name":"South Africa","language":"en","first_seen_at":"2026-11-10T14:16:09-06:00","last_activity_at":"2026-11-10T14:16:09-06:00","source_count":1,"article_count":1,"image":null,"articles":[{"title":"Beyond the tick-box: How AI is revolutionising quality assurance in contact centres - Daily Maverick","publisher":"Daily Maverick","url":"https://news.google.com/rss/articles/CBMizwFBVV95cUxQSFlJV09YRGk2NHJNVFhYRW9Lb1VyQ19jRi0wMUc5UkFIak1fMDE1NW1rakVXbUltRzVWSW0ybHhIVE9RbDA3UUNuLWVjMkdpZVZJbGdLcTE0ekxXaFM1dlRzSkN4RENiVGt5dmw2ZkhWNzJFMUF1c0VZUVZ1OWhjdFV5M3BBcm1wb3Y5SkxvVUtrVHJUbVJCd09RX1NTYmlnM2hGNmlBTWk4RmpyU2R4UnozYl9SYTJra1lGbU9hZy1pSm85SmdtTmgxRWx6OEU?oc=5","country":"ZA","country_name":"South Africa","language":"en","published_at":"2026-11-10T14:16:09-06:00"}],"source_url":"https://news.google.com/rss/articles/CBMizwFBVV95cUxQSFlJV09YRGk2NHJNVFhYRW9Lb1VyQ19jRi0wMUc5UkFIak1fMDE1NW1rakVXbUltRzVWSW0ybHhIVE9RbDA3UUNuLWVjMkdpZVZJbGdLcTE0ekxXaFM1dlRzSkN4RENiVGt5dmw2ZkhWNzJFMUF1c0VZUVZ1OWhjdFV5M3BBcm1wb3Y5SkxvVUtrVHJUbVJCd09RX1NTYmlnM2hGNmlBTWk4RmpyU2R4UnozYl9SYTJra1lGbU9hZy1pSm85SmdtTmgxRWx6OEU?oc=5","publishers":[{"name":"Daily Maverick","country":"ZA","country_name":"South Africa"}],"countries":["ZA"]},"generated_at":"2026-11-12T00:07:40-06:00"}